Delta Plastics of the South, LLC. is searching for a positive, self-starting Supply Chain Service Rep! Customer service is our top priority, and this position is your chance to be an integral part of our company. As a Supply Chain Service Rep, you will be responsible for expediting orders and increasing sales by acting as a liaison in problem solving, research, and account management.
Essential Job Functions include, but are not limited to:
Accept inbound calls, emails, and faxes from various sources including but not limited to customers, sales representatives, and brokers
Initiate outbound communications as directed by new business development to secure new business and recycling partners
Ensure contacts have a positive experience by committing to exceed customer expectations.
Work to understand complex functional situations by paying attention to the details of the task at hand
Collaborate with appropriate parties to identify the drivers leading to business success
Demonstrates working knowledge of business practices and procedures as well as a working knowledge of product/service features used in customers’ business
Interprets and applies systems knowledge & tools to manage customer requests
Coordinates problem resolution with appropriate parties to identify the drivers leading to business success
Identify opportunities to improve efficiency while providing flawless attention to detail on transactions and services
Serve as a backup to receptionist as needed
High school diploma or GED
Minimum of 3 years Customer Service experience
Prior computer experience using Microsoft Office systems preferred
Excellent verbal and written communication skills
Good math skills
Dependable, self-directed, professional, and organized
Good multi-tasking skills
Ability to lift approximately 15-20 pounds
Ability to work independently on assigned tasks as well as accept direction on given assignments
Available to work overtime and on call as needed
Individual must live internally and externally according to our core values that include striving for excellence in all that we do, while being accountable for and take responsibility for their actions, accompanied by unwavering discipline.
Individual must recognize that collective wisdom is greater than that of any one individual, embrace positive change that enables us to improve, optimize and expand, while promoting and implementing processes to preserve our environment for future generations.